1. About GameShop Nepal
GameShop Nepal is operated by G.S.N. Digital Private Limited, registered in Nepal under Registration No. 404730/83/84.
Registered office: Butwal, Nepal
PAN: 624731816
Email: support@gameshopnepal.com
2. Acceptance of Terms
By visiting our website or placing an order, you agree to these Terms and Conditions. Please review your order information carefully before making payment.
3. Game Top-Ups
Our primary services include game top-ups such as UC, diamonds, credits, coins, points, passes and other in-game items.
You must provide the correct player ID, UID, server, region and other requested account information. We are not responsible for delivery to an incorrect account when the information supplied by you was wrong.
Once a top-up has been successfully delivered to the submitted game account, it cannot be reversed, transferred or refunded.
4. Prices and Payments
Prices are displayed in Nepalese Rupees unless stated otherwise. Prices may change due to supplier prices, exchange rates, taxes or publisher decisions.
An order is processed only after payment has been received and verified. Uploading a payment screenshot does not by itself prove that payment was successful. We may verify the transaction before delivering the order.
Fake, edited, duplicated or unrelated payment evidence may result in cancellation of the order and restriction of the customer account.
5. Delivery
Most game top-ups are delivered shortly after payment verification. Depending on the game, publisher, supplier availability or technical conditions, delivery may take up to 24 hours.
Delivery is considered complete when the purchased top-up or digital item has been credited to the submitted account, or when the purchased code or credentials have been sent to the customer through email or email.
If an order cannot be completed within 24 hours, we will contact the customer and arrange either continued processing or a refund, depending on the situation.
6. Pending, Failed or Duplicate Top-Ups
A pending transaction may require confirmation from the game publisher, payment provider or supplier. Customers must not place the same order again unless instructed by our support team.
If a duplicate top-up occurs because the customer submitted or paid for the same order more than once, each successfully delivered top-up will normally be treated as a separate completed transaction.
7. Refund Policy
- Successfully completed in-game top-ups are non-refundable.
- Delivered gift cards, activation codes and redeemable codes are non-refundable.
- Orders that cannot be delivered may qualify for a full refund.
- Other digital services may qualify for a full or partial refund depending on delivery status and the circumstances.
- Where delivery fails because the customer supplied incorrect details, we will investigate the fulfilment record and explain the available remedy. This does not affect rights arising from our own error or mandatory consumer protections.
Approved refunds will be returned through an available payment method. Processing time may depend on the relevant bank or payment provider.
8. Order Complaints
Customers should contact us promptly if a top-up does not arrive or an order appears incorrect. We may request screenshots, transaction details, player information or other evidence needed to investigate the issue.
Customers must not delete, redeem, transfer or modify delivered items while a complaint is being investigated.
9. Game Publisher and Account Rules
GameShop Nepal is an independent digital retailer unless an official partnership is expressly stated. Game names, logos and trademarks belong to their respective owners.
Customers are responsible for following the game publisher’s rules. We are not responsible for account suspension, restriction, regional limitations, publisher maintenance or changes made by the game publisher after a valid top-up has been completed.
10. Gift Cards and Digital Codes
Customers must confirm that the selected gift card or code is compatible with their account, platform and region before ordering. A code cannot be refunded or exchanged after it has been revealed or delivered.
11. Subscriptions and Other Digital Services
Some subscriptions and digital services may have product-specific conditions, including duration, supported devices, renewal terms and account-use restrictions. These conditions will be shown on the product page or communicated before delivery.
12. Promotions and Store Credits
Promo codes, membership discounts, reseller pricing and store credits are subject to their stated eligibility rules. They have no cash value and may be limited, changed or withdrawn where permitted by law.
Loyalty ranks are available to signed-in customers. Eligible spending is counted only when an order is completed or delivered, using the qualifying product price rather than payment fees or taxes. The displayed rank rules determine whether the benefit is extra store credit or a purchase discount.
13. Customer Conduct
You must not misuse the website, submit fraudulent information, interfere with our services, attempt unauthorized access or use our services for unlawful purposes. We may cancel suspicious orders or restrict access where reasonably necessary to protect customers and the business.
14. Limitation of Responsibility
We are responsible for supplying the product or service described in the confirmed order. We are not responsible for losses caused by incorrect customer information, publisher outages, events outside our reasonable control or unauthorized access to a customer’s own account.
Nothing in these Terms removes any rights or remedies that cannot legally be excluded under applicable Nepalese law.
15. Privacy
Customer information is handled according to our Privacy Policy. We collect and use information necessary to process orders, provide support, prevent fraud and meet legal or accounting requirements.
16. Governing Law and Disputes
These Terms are governed by the laws of Nepal. Customers should first contact our support team so that we can attempt to resolve any complaint fairly. Unresolved disputes will be handled through the appropriate authorities or courts of Nepal.
17. Changes to These Terms
We may update these Terms when our services, business practices or legal requirements change. The updated version takes effect when published and does not retroactively remove rights attached to orders already placed.
18. Contact Us
For order support, complaints or refund requests, contact:
G.S.N. Digital Private Limited
Butwal, Nepal
Email: support@gameshopnepal.com
email: support@gameshopnepal.com
Last updated: October 25, 2026